Refund policy

Returns & Refund Policy

Isabel Lavigne

Returns accepted within 30 days of delivery. Return shipping costs are the responsibility of the customer only if you choose to return a product. Delivery to you is always free of charge. Returns must be sent to our central warehouse in Asia.

30 Days — Return Period
14 Days — Right to Cancel
Customer Cost — Return Shipping only, in case of a return

RETURN POLICY

Can I return my order?

Yes, you can. If you are not satisfied with the items you ordered, you may return them within 30 days of receiving your order. To be eligible for a return, the order must meet all of the following conditions:

The order must contain all original parts and components, and the packaging must be in the same condition as received.
The product must show only normal handling. Damage caused by careless handling is excluded.
Products where hygiene is important must be properly cleaned before the return process begins.
Any product defect must have been identified immediately upon receipt.

Return shipping costs are the responsibility of the customer.

Returns will be processed within 7 working days. If all conditions are met, the return will be officially approved within this period.

We reserve the right to refuse returned items if we suspect that the products have been used or damaged through no fault of our own.

HOW TO RETURN YOUR ORDER

If your order meets the conditions above, please follow the steps below to begin the return process:

Email — Send an email to Isabel Lavigne with the subject line "Return Request".

Information — Please ensure your email includes: your order number, reason for the return request, a photo of the product in case of damage, customer first and last name, and customer address.

Wait for Instructions — We will contact you and provide the correct return address. Please do not send the product back to the sender — wait until we provide the official return address.

Shipping — The customer is responsible for the cost of returning the product to our central warehouse in Asia. NEVER send your return to the sender — always wait for the return address provided by us.

A. CANCELLATION TERMS — RIGHT OF WITHDRAWAL

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, if you are a consumer resident in the United Kingdom entering into this contract for purposes outside your trade, business or profession, you have a statutory right to cancel your order.

Cancellation Period: You may notify us of your decision to cancel at any time from the moment you place your order up until 14 days after you (or a third party nominated by you) receive the products.

How to cancel: To exercise your right of withdrawal, inform us (Isabel Lavigne) of your decision through a clear statement, for example by email to support@isabellavigne.com.

Because our order processing is automated, we are unable to physically stop or recall an order once it has been dispatched. If you notify us of cancellation before your order arrives, we will confirm receipt of your request, but you will need to wait until the products are delivered and then return them to us following the "How to Return Your Order" process above. Once we receive the returned products, your cancellation will be completed and you will receive a full 100% refund of the amount paid for the products.

Orders in Transit: As our products are shipped from Asia, longer transit times may occasionally occur and are beyond our control. This does not affect your right to cancel — it only affects how quickly your cancellation can be completed, since it requires the product to be physically returned to us first.

To ensure the fastest possible refund, we kindly ask that you send us proof of postage once the products have been returned.

Consequences of Withdrawal

What We Refund: 100% of all payments received for the products.

What We Do NOT Refund: Return shipping costs, and any additional delivery costs where a more expensive delivery method than our standard option was selected.

Refunds are processed within a maximum of 14 days of receiving the returned products, using the same payment method used for the original purchase.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA. DELIVERY TO YOU IS ALWAYS FREE — THE ONLY COST YOU MAY BEAR IS THE COST OF RETURNING A PRODUCT, IF YOU CHOOSE TO RETURN IT.