Your Isabel Lavigne piece is covered against manufacturing defects for 30 days from the date you receive your order. The warranty does not cover normal wear and tear, accidental damage, misuse, negligence, or unsuccessful repair attempts. The warranty does not cover purchases made on online auction sites or from other unauthorised resellers.

Our specialists are available 7 days a week to answer your questions. So, if you have any queries, please don't hesitate to contact us by e-mail:
support@isabellavigne.com or click here. We'll be more than happy to help.

Depending on your location, delivery may take approximately 6 to 9 working days. For more information, please refer to our shipping policy. To track the status of your order, visit our tracking page here.

At Isabel Lavigne, we offer free shipping throughout the entire UK. No minimum purchase is required — enjoy complimentary delivery on all orders across the United Kingdom.

Our team works hard to dispatch your order as quickly as possible, so we cannot guarantee that cancellation requests or changes to your order can be accommodated. Please get in touch with our Customer Support Team and we will do our best to help you.

If your order was successfully processed, you will receive your order confirmation in your inbox within a few minutes. Please always check your spam or junk folder if you haven't received anything.

Still haven't heard from us? Contact our Customer Support Team at suporte@claranoronha.pt and we'll be happy to help.

Once your order leaves our warehouse, you will receive an e-mail with a link you can use to track your shipment.

Or simply click here to track the status and location of your shipment in real time.

We're sorry to hear you haven't received your order yet. Your order may be delayed due to the courier. We therefore advise you to first check the order tracking page, where you can verify the delivery status.

If the status of your order is unclear, please contact us at: support@isabellavigne.com

You may return your order within 30 days of receipt, provided the item(s) are in new condition, with no signs of use, in the original packaging and with all tags intact.

Please note that return shipping costs are the responsibility of the customer.

Once the items have been received at our warehouse, they will be inspected. If they meet the required conditions, your refund will be processed.

For assistance with your return, please contact us at: support@isabellavigne.com

Hassle-free returns within 30 days

We're confident you'll love everything you order from us! However, in the unlikely event that something isn't right, you have 30 days to return the item to us.

Return shipping costs may vary depending on your location. To find out more, please visit a courier drop-off point and ask for further details.

Unfortunately, exchanges are not possible. If it is a matter of size (larger or smaller), please get in touch with our team, who will be happy to help you in the best way possible.

Our aim is to process all returned orders within 14 working days. However, in some cases this may take up to 30 working days.

Once your refund has been issued, you will receive a notification. Please bear in mind that it may take up to 3 working days for the refund to appear in your bank account.

We're so sorry to hear that! If you received a faulty item or one that doesn't match what you ordered, please send us a photo by e-mail.

support@isabellavigne.com

This will help us resolve the issue and ensure the returns process is as quick and straightforward as possible.